About this policy
Kellogg approaches communications with individuals with respect for, and commitment to, individual privacy rights, and the different sensibilities of our child consumers. We support active self-regulation of this environment to ensure that responsible marketers can maintain the right to use communication media to interact with our consumers.
Collection of personal information
The types of personal information Kellogg collects will vary depending on the nature of your dealings with Kellogg. At all times we try to only collect the personal information that we need for the particular business activity and/or function we are carrying out. The main way Kellogg collects personal information about you is when you give it to us. This is generally:
Generally, the types of personal information we collect and hold may include your name, email address, postal address, date of birth, telephone number, details relating to your use of any Kellogg product and/or service, your payment details, details of your enquiry notified to Kellogg and any other preferences you tell us about and other personal information that we collect in the course of transaction or that you provide to us in dealing with us.
You may transact with Kellogg anonymously or using a pseudonym where this is reasonable and practicable. However, this will not be possible where it is impractical (for example when you shop online with us or in relation to us sending prizes awarded to you in a promotion) or where the law or a court order provides otherwise.
Use and disclosure of personal information
Kellogg will only use or disclose personal information for the purpose for which we collected it (primary purpose), a purpose related to the primary purpose, where required or permitted by law or where you have consented to such use or disclosure. The main purposes for which we may collect, use or disclose personal information include:
We may state a more specific purpose when we collect your personal information.
Quality, storage and security of personal information
Kellogg considers the security of your personal information is of utmost importance. To this end, Kellogg takes physical and electronic steps to keep your personal information secure from unauthorised access, misuse, modification, loss and interference, both internally and externally. Additionally, we take reasonable steps to destroy or permanently de-identify personal information in a secure manner when we no longer need it, in accordance with set Kellogg policies and procedures. We also ensure that we only disclose your information to third parties where it is necessary or compulsory to do so, and we impose requirements on all such third parties regarding how they hold and deal with personal information. Unfortunately, no data transmission over the internet can be guaranteed to be fully secure and you need to be aware of this when communicating with or providing personal information to Kellogg over the internet.
To ensure that the personal information we collect is accurate, we record information in a consistent format and according to standard protocols, promptly update our records when we receive new or updated information, only grant edit rights to personnel on a need to know basis and regularly audit our databases.
Changes and access to personal information
If you want to:
you may do so by using the contact details set out in the “Contact us” section below.
When you make contact with such a request, we will take steps to ensure that your personal information is updated, you are provided with access to your personal information and/or your query is otherwise addressed within a reasonable period after your request is received. To protect the security of your personal information, you may be required to provide identification before your personal information is updated, or access is provided to your personal information.
In any marketing communication sent by us directly to you (for instance by email), you will be given the option to ‘opt out’ from receiving communications from Kellogg, such as by clicking on an ‘unsubscribe’ link in the body of an email or at the end of an email.
Questions or complaints?
Contact usKellogg Consumer Contact Centre
Address: 41-51 Wentworth Avenue, Pagewood, NSW 2035, Australia.
Telephone: 1800 000 474 (Australia) or 0800 881 889 (New Zealand).
More information about privacy law and the APPs is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au. You can contact the Office of the Australian Information Commissioner on 1300 363 992 or by writing to: GPO Box 5218, Sydney NSW 2001.